Clay Hall House Privacy Policy


We receive, collect and store any information you enter on our website or provide us in any other way: name; address; e-mail address; telephone number; reservation date.

When you contact us using the email address or phone number on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the following purposes:


  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


This means that we may contact you to notify you regarding your enquiry or booking, to resolve a dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms and Conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Our company is hosted on the platform. provides us with the online platform that allows us to display our services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 


We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information.

We use cookies on our website, principally for security. Please contact us for a full list of the cookies we use. We use Google analytics to monitor the traffic to our website, including pages visited and volumes.

Clay Hall house uses external third party suppliers for accommodation booking services.  Clay Hall House is not responsible for the privacy policies of the third parties to whom we provide links.


We reserve the right to modify this privacy policy at any time.


If you don’t want us to store your personal information anymore, please contact us at Clay Hall House email address or send us a postal mail to the address below.


If you have any questions about or privacy, and which data we store, please contact us at


Email:     Telephone: 01787 827506 

Clay Hall House • Clay Hall Lane • Acton • Sudbury • Suffolk • CO10 0AQ

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